Tenant Resources

Our online resources are here to help you when it comes to your maintenance questions, access to portal and frequently-asked questions.

Easy Maintenance

As per legislation, all maintenance and repair requests must be submitted in writing to your property manager informing them of the issue. You may submit a request in writing to us via email, contact form or in-person at our office.

We are unable to begin your maintenance request until we receive this written request.

Urgent Repairs

Electrician – DC Electrical 1300 707 694
Plumber/Gas – Aptus Plumbing & Gas 07 3205 1991
Locksmith – Security First 07 3171 8765
Smoke Alarms – Safe Home Services 1300 201 229
Handyman – Steve Borg 0412 875 130

For information on what is classified as an emergency repair, the meaning of Emergency Repairs is defined in Section 214 of the Residential Tenancies and Rooming Accommodation Act 2008. It states:

Meaning of emergency repairs

(a) a burst water service or a serious water service leak;

(b) a blocked or broken lavatory system;

(c) a serious roof leak;

(d) a gas leak;

(e) a dangerous electrical fault;

(f) flooding or serious flood damage;

(g) serious storm, fire or impact damage;

(h) a failure or breakdown of the gas, electricity or water supply to premises;

(i) a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;

(j) a fault or damage that makes premises unsafe or insecure;

(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises;

(l) a serious fault in a staircase, lift or other common area of premises that unduly inconveniences a tenant in gaining access to, or using, the premises.


Information current 25 September 2019.

For more information, visit the Residential Tenancies Authority.

What is my tenant portal?

Your tenant portal is an online platform where Tenants can access their property information and communicate directly with their Property Manager. Tenant Portal gives you the flexibility to have real time access to your information, whenever you need it.


What can you find on your tenant portal?

  • Your lease details
  • Rent and invoice details
  • Tenancy Ledger
  • Receipts for payments
  • Inspection management
  • Maintenance Request tools

If you do not yet have your tenant portal activated, please contact your property manager.